Privacy Policy

• Controller: Julia Fischer Bernard (Conexión Mallorca)
• NIE: X2400030A
• Address: Sor Francinaina 51, 07140 Sencelles, Illes Balears (Spain)
• Email: info@conexion-mallorca.com
• Telephone: +34 971 69 89 39 · Mobile / WhatsApp: +34 687 72 86 62

We process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on data protection (LOPDGDD).

This translation is provided for information. In case of discrepancy, the Spanish version prevails.

We only process the data you provide to us directly:

• Contact form, email, telephone or WhatsApp: your name, email address, telephone number and the content of your message.
• VIP CLUB membership application: name or company, address, tax identification number (CIF/NIF/NIE), date of birth, email address, telephone number, website and any answers you choose to give about your interests, reasons and event preferences.
• Translation and real estate services: the data and documents you send us for the assignment. These documents may contain special categories of data (for example, medical reports); we process them solely to carry out the service you request and in the strictest confidence.

If you provide us with data about other people, you confirm that you have informed them and obtained their consent.

• Answering your enquiries and sending you quotes. Legal basis: your consent and pre-contractual steps taken at your request (Art. 6(1)(a) and (b) GDPR).
• Providing the translation and real estate services you commission, including invoicing. Legal basis: performance of the contract and compliance with legal obligations, including tax and, where applicable, anti-money-laundering obligations (Art. 6(1)(b) and (c) GDPR).
• Handling your membership application and, if you become a member, managing your VIP CLUB membership: membership card, fees, event invitations and club communications. Legal basis: the membership relationship you request (Art. 6(1)(b) GDPR) and tax obligations (Art. 6(1)(c) GDPR).
• Sending you club news when you have asked us to. Legal basis: your consent, which you may withdraw at any time (Art. 6(1)(a) GDPR).
• Measuring website visits in aggregate, only if you accept analytics cookies. Legal basis: your consent (Art. 6(1)(a) GDPR).

We do not make automated decisions or create profiles with your data.

• Enquiries and quotes that do not lead to an assignment: for as long as needed to deal with them, and no longer than one year.
• Clients and VIP CLUB members: for the duration of the relationship and, afterwards, for the statutory limitation periods and the legal retention periods for tax and accounting records.
• Membership applications that are not completed: deleted within one year at the latest.
• Data processed on the basis of your consent: until you withdraw it.

We do not sell your data or pass it on to third parties. It is only disclosed:

• to public authorities, courts or notaries when required by law or necessary to provide the service you have commissioned (for example, to submit a certified translation or complete a property purchase);
• to our partners (such as DeAlmeida Properties or the law firm Marbán) only when you request a service in which they are involved, and with your knowledge.

To run the website and email, we use providers that process data on our behalf, with whom we have the required data processing agreements:

• Vercel Inc.: website hosting.
• Resend (resend.com): delivery of the website form messages to our inbox.
• Arsys Internet, S.L.U.: domain and email.
• Google (Google Ireland Ltd. / Google LLC): web analytics, only if you accept analytics cookies.
• WhatsApp Ireland Ltd.: if you choose to contact us via WhatsApp.

Some of these providers may process data outside the European Economic Area. In that case, the transfer is covered by the safeguards of the GDPR: the adequacy decision for the EU-US Data Privacy Framework or the standard contractual clauses approved by the European Commission.

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw any consent you have given, without affecting the lawfulness of processing carried out before its withdrawal.

To do so, write to us at info@conexion-mallorca.com or by post to Sor Francinaina 51, 07140 Sencelles, Illes Balears, stating which right you wish to exercise. If needed to verify your identity, we will ask you for proof of identity.

If you believe that we have not processed your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).

We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or alteration. Everyone who works with us, including our translators, is bound by a duty of confidentiality.

Our services and the VIP CLUB are not intended for children under 14, and we do not knowingly collect their data.

We may update this Privacy Policy to reflect changes in the law or in our services. The date of the last update is shown at the top of this page.